Telemedicine technology has changed healthcare delivery – with different telehealth products offering innovative solutions and services to various healthcare organizations. It brought significant advances to the medical domain as medical services are now more accessible than ever before.
While it is not new in the medical field, many do not understand what it is and might question if it can benefit them.
What is Telemedicine/Telehealth?
Telemedicine is the provision of health-related services and medical information through electronic communications – all to care for patients remotely, given that the provider and patient are not physically present with each other.
In technical terms, Telemedicine is but a subset of Telehealth. Telehealth is a broad term that includes all health services provided using telecommunication technologies, whereas Telemedicine is specifically on clinical services.
Nevertheless, both encompass similar services, including patient monitoring, consultation via video conferencing, and many more.
While its initial purpose is to deliver healthcare services for patients located in remote areas, today, it is a prominent tool for convenient medical care. It has become a way to provide medical services that are otherwise difficult to provide given medical professionals’ unavailability.
When incorporating Telemedicine, it is imperative to create a professional experience for patients as they would get in a traditional clinical setting.
Below are some of the best practices to consider in creating a seamless virtual visit.
Choose the Best Technology for Your Specialty of Care
Communication platforms such as Facetime and Skype are efficient; however, it lacks sufficient data protection as it is not HIPAA-compliant. It is best to seek software that complies with HIPAA and highly effective.
It helps a patient entirely new to Telehealth to be familiar with the equipment and technology in achieving a great experience.
Similarly, clinicians should consider the following in providing patients adequate guidance and support.
- Introducing Video Calls to Patients
Introducing patients to the video calling feature before starting with the process is essential for them to understand how it works with close guidance from staff members. An early introduction to the feature can help them get accustomed to the new technology making the process more comfortable moving forward. Consider a family member or a caregiver in assisting during the installation and video visit training in providing additional technical support if needed.
- Scheduling a Video Visit
Everyone is aware of the hassle of booking appointments or standing in long queues for a check-up. Thanks to telehealth practices, the experience from such hassles are not of worry. However, it is best to schedule video visits in advance, written down or documented. Patients need to be reminded of their schedule before their video visit to ensure their appointment.
- Proper hands-on Question and Answer
Clinicians should adequately engage with their patients by addressing questions and concerns regarding their health. It also includes checking a patient’s comfort level to validate that patients receive the care like a regular in-clinic visit.
Ensure Eye Contact
It is imperative to ensure regular eye contact with the patient as it is a clinical care protocol. Interaction with a patient with good eye contact during a virtual visit can create an intimate setting, making it more vital during a virtual consultation that lacks physical closeness.
It helps to position a webcam at eye level to increase the amount of eye contact provided to the patient while assuring them that the healthcare professional is paying attention. Before a scheduled visit, check the camera placement if in the right position.
Consider the Video Visit Setting
The exam room setting should be similar to the accustomed setting patients are used to seeing. Choose a background based on a patient’s perspective, one that will prevent their attention from shifting to someplace else and away from the care provider. It must be a space away from noises and other distractions.
When doing a virtual visit, it is imperative to mirror the same professional attire level in their practice, mostly if clinicians conduct visits from their home’s privacy. It includes wearing a name badge or other means of identification, as a care provider would, in different clinical settings.
Clarify Actions With Patients
During a virtual visit, a care provider will take notes or other actions that might send an impression of poor service should they fail to explain what they are doing. Such activities may not be apparent on a video screen as when physically present with each other.
Ensure that patients fully understand the steps and procedure of their visit. It is vital for a care provider to ensure that necessary steps are followed, whether setting a follow-up visit, treatment instructions or giving prescriptions.
Finally, Ask Patient For Feedback
Ask a patient whether or not their virtual visit experience has been somewhat helpful. Prompt patients to speak up about their experience or ask questions if something is not clear or needs repeating.
AI-Care Medical Group offers state of the art Telemedicine Solutions. Technology thought leaders had incorporated their expertise and best practices that any leading virtual platforms in the telehealth segments should have. Get started on virtual visits now by clicking this website www.ai-caremedicalgroupinc.com to fill up a form. Expect a response within 1-2 business days. You can also contact them by phone at (561) 462-1799 or email address firstname.lastname@example.org.